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Jan
25
DOMAIN NAME VERIFICATION NOTICES
Posted by Don Rodger on 25 January 2016 11:34 AM

If your domain name(s) is registered through BizCom Web Services, please make sure that you read and respond to all ICANN Domain Name Verification notices. Failure to do so will cause your domain name(s) to get locked by ICANN and your website, email - any and all services, will cease to operate until the verification process is complete. Even if BizCom manages your domain name(s), if you, or someone within your organization, is listed as the owner of the domain name(s), it is your responsibility to make sure that you respond to these notices in a timely manner to avoid service disruption.

Should you ignore these notices and your domain name(s) gets locked by ICANN, BizCom will charge a $25 reconnection fee to assist with getting your domain(s) name back online. Once we correct the issue, it can take between 24-48 hours for all services to come back online.

THIS IS NOT A BIZCOM RULE. This is the new rule from ICANN, the governing body that oversees the public WHOIS database for domain names registered within the United States. If your domain name(s) is registered using a registry located in a different country, the domain name governing body for that specific country will send notices to you.

To make things even more tricky, there are unscrupulous people sending out false notices that look official. By clicking on the Verify Now button in the email (or whatever dubious method they attempt to use), you may be end up downloading a virus or become a victim of a Phishing scam. To avoid this kind of scenario, assuming your domain name is registered through BizCom, you can hover over the verification link and look for one of the following URL's in the link: https://whoisaccuracy-portal.srsplus.com/ or http://www.enom.com/whois/  These URL's will have information after the ending slash. Just make sure the link you are being directed to starts with either one of these URL's.

If you see this URL, you know the notice is valid and you should proceed with verification. If you do not see either of these addresses in the URL when you hover of the link, do not click on it.

If you prefer to not deal with these kinds of notices, BizCom can change the domain owners email to a BizCom address and we can manage the information for you. There is a one-time fee of $25 to configure this change (per domain name), and a $.25 fee (per domain name) will be added to your monthly domain name cost for ongoing WHOIS management of your domain name(s).

If you wish to make this change, please open a support ticket at https://support.bizcomweb.com and one of our support specialists will begin the process of updating your information.

Thank you for choosing BizCom Web Services.


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Dec
10
KB3114409 Patch from Microsoft Breaks Outlook 2010
Posted by Jay Allred on 10 December 2015 09:58 AM

BizCom Support has found that a patch released by Microsoft this past Tuesday breaks Outlook 2010. Most users see a warning that Outlook is starting in safe mode.

Please avoid installing this patch when performing Windows Updates. If you have already installed the patch and are experiencing the problem please follow the instructions below to remove the patch...

How to uninstall this update

Windows 10
  1. Go to Start, enter View Installed Updates in the Search Windows box, and then press Enter.
  2. In the list of updates, locate and then select update KB3114409, and then select Uninstall.
Windows 8 and Windows 8.1
  1. Swipe in from the right edge of the screen, and then select Search. If you're using a mouse, point to the lower-right corner of the screen, and then select Search.
  2. Enter windows update, select Windows Update, and then select Installed Updates.
  3. In the list of updates, locate and then select update KB3114409, and then select Uninstall.
Windows 7, Windows Vista and Windows XP
  1. Go to Start, enter Run, and then select Run.
  2. Enter Appwiz.cpl, and then select OK.
  3. Use one of the following procedures, depending on the operating system that you're running.
    • Windows 7 and Windows Vista
      1. Select View installed updates.
      2. In the list of updates, locate and select update KB3114409, and then select Uninstall.
    • Windows XP
      1. Select the Show updates check box.
      2. In the list of updates, locate and select update KB3114409, and then select Remove.

Thank you for your business!

BizCom Support


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Nov
12
Outlook Crashes After Installing Latest Windows Updates
Posted by Jay Allred on 12 November 2015 10:01 AM

Update - Microsoft has re-released KB3097877. BizCom's recommendation is to uninstall the old KB3097877, reboot, and then run Windows Update to obtain the new KB3097877. More information can be found at https://support.microsoft.com/en-us/kb/3097877.

BizCom Support has learned that one of the most recent Windows Updates (KB3097877) causes Outlook to lock-up.

Below are our recommendations for resolving this issue:

  • Uninstall KB3097877 by doing the following:
    • Go to the Windows Control Panel
    • Click on Programs and Features (Windows 7/8)
    • On the left side click on View installed updates
    • In the search box in the top right type in KB3097877
    • Click on KB3097877 and click Uninstall
    • Click through the uninstall steps
  • If you do not want to uninstall KB3097877 the only option is to use Outlook Web App

We will update this News once we learn of a fix from Microsoft.

Thank you for your business!

BizCom Support

 


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Oct
30
IMPORTANT - Intel Security Announcement
Posted by Don Rodger on 30 October 2015 09:41 AM

Intel Security (formerly McAfee SaaS, formerly MXlogic) made an announcement that several of their services will be discontinued. BizCom has used these products for many years to provide various services, including:

  • Email Protection
  • Email Encryption
  • Email Archiving
  • Web Protection
  • Click Protection
  • SaaS - Browser Protection and Content Filtering
  • SaaS - AntiVirus/Anti-Spyware Protection
  • SaaS - Firewall Protection

This message is to assure that we have the situation under control. We are actively working with several vendors to identify the best product to replace these services. As part of our continued service improvements, and our already planned service migrations, we will ensure that if you subscribe to any of the services, you will be migrated to a service of equal or higher quality.

Regular communication will be posted on our support website about these service changes. Please be sure to visit https://support.bizcomweb.com for all future communication regarding service replacement and system migrations.  

If you receive this notification, you are on the list of customers affected by this change. If you are responsible for other organizations that you would like to receive this notice, please add them to the support website so they can view continuous updates regarding this change. If you want to remove yourself from our mailing list, click the manage subscription button below.


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Oct
26
Outlook for Mac and El Capitan Compatibility Issues
Posted by Jay Allred on 26 October 2015 10:03 AM

BizCom Support has confirmed that there are known compatibility issues between Outlook 2011 for Mac and Outlook 2016 for Mac and OS X El Capitan.

BizCom Support recommends that you refrain from upgrading to OS X El Capitan until Microsoft and Apple have resolved the issues.

For more information please visit the following sites:

https://support.microsoft.com/en-us/kb/3098396

https://support.apple.com/kb/DL1845?locale=en_US

Thank you,

BizCom Support


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