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NC Control Panel Upgrade (
Posted by Jay Allred on 30 August 2015 08:10 PM

BizCom Support will be upgrading the NC Control Panel ( on Sunday August 30 at 10pm. The NC Control panel will be offline until the upgrade is complete. No services (Exchange 2010, Lync 2010, SharePoint 2010) will be affected by the upgrade.

The MI Control Panel ( and MI services (Exchange 2013, Skype for Business, SharePoint, Citrix, FileCloud) are not affected by this upgrade.

Thank you for patience and business!

BizCom Support

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Mail Flow Delays
Posted by Jay Allred on 18 August 2015 03:19 PM

Final Update

Below is the final update from Intel/McAfee. Please keep in mind that when they talk about network issues they are referring to the Intel/McAfee network and not the BizCom/CloudAny network.

Yesterday morning a network issue in one of our primary data centers caused our EPS and WPS services to be unavailable for about 50% of our traffic in North America.  

To recover services, traffic was redirected to a secondary site.  After the source of the network issue was discovered and removed from the topology, network traffic was failed back.  After normal operation in this facility for several hours a second network issue impacting email throughput started at about 4 pm MDT on August 18.  

At 5:30 am MDT on August 19 a routing change was made at this facility to use an alternate network path.  Once this change was made the performance issues were resolved and both EPS and WPS services returned to normal operating parameters.

Some customers may see residual delayed emails delivering as messages that were tempfailed during this outage are resent by the sending servers based on that server's retry settings.

At this time, all services have been returned to normal function. 

Thank you for your patience!

BizCom Support


Update 2

We received word from Intel/McAfee that they are continuing to work on the outbound mail flow issue and will be making some changes at 7:00pm MDT that may affect mail flow temporarily in order to resolve the issue.

BizCom Support has been monitoring the outbound queues on our system and the outbound queues are almost empty, which means most outbound emails should have been delivered.

We will continue to monitor the situation and post an update when we have an official resolution from Intel/McAfee.

Thank you for your patience.

BizCom Support


Update 1

We have received word that Intel/McAfee has resolved the issue with inbound mail flow but is still investigating outbound mail flow. We will continue to monitor the situation and post updates as they become available.

Thank you for your patience.

BizCom Support


Original Notification

A delay in inbound and outbound email has been reported by our anti-spam/anti-virus partner, Intel/McAfee. The issue appears to be a network issue and Intel/McAfee is in the processing of remediating the issue. BizCom Support is monitoring inbound/outbound queues on our systems.

Symptoms you may notice are delays in receiving emails from external senders and external senders reporting delays in receiving email from you.

We will update this notice as soon as we detect that email is flowing normally again.

Thank you for your patience,

BizCom Support.

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Lync 2013 to Skype for Business Upgrade
Posted by Jay Allred on 03 August 2015 10:30 AM

Exciting News!!

BizCom Support will be upgrading Lync 2013 to Skype for Business 2015 this coming weekend. The upgrade will begin on Saturday August 8th at 8pm EST and will take about 4 hours. Lync/Skype for Business will be inaccessible during this time.

No other hosted services will be affected.

If you are a current Lync 2013 user and have the latest updates installed (which means you should already have the Skype for Business client) you should not have to do anything. On your first login to the new Skype for Business server you should receive a prompt that says:

Restart Lync

Your organization is updating to a new version of Lync called Skype for Business. Restart now to enjoy all of the improvements including a new Skype look and feel.

Simply click "Restart now" and your client will restart as the Skype for Business client.

BizCom Support will also migrate your company and users to Skype for Business plans within the Control Panel ( No action is needed by you.

If you have any questions or concerns please contact BizCom Support.

Thank you for your business!

BizCom Support


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Web Server Upgrades
Posted by Don Rodger on 12 March 2015 10:56 AM

We are currently migrating websites from our older web servers to new servers in our Michigan data center. We do not expect any downtime during this migration.

If your DNS is hosted with BizCom, there is nothing that needs to be done on your end. However, if you have internal DNS that has a hardcoded IP address pointing to your website, you will need to change your wildcard and www records to point to the new IP address which is

If you control your DNS, you will need to update your DNS records. We will contact you about this should we find that BizCom does not host your DNS.

This migration will happen over the course of the next few months as we continue to upgrade our systems and services.

If you have any questions, please open a support ticket at or call our main number at 919-855-8399.

Thank you for choosing BizCom Web Services.

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