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Aug
1
Migration from McAfee to EdgeWave
Posted by Don Rodger on 01 August 2016 03:56 PM

Please read the EdgeWave FAQ for details about your new service - http://www.bizcomweb.com/notices/edgewave-faq.pdf

 

Intel Security (formerly McAfee SaaS, formerly MXlogic) made an announcement that several of their services will be discontinued. BizCom has used these products for many years to provide various services, including:

 

·         Email Protection

·         Email Encryption

·         Email Archiving

·         Web Protection

·         Click Protection

·         SaaS - Browser Protection and Content Filtering

·         SaaS - AntiVirus/Anti-Spyware Protection

·         SaaS - Firewall Protection

 

After testing several possible replacement Email Spam/AV systems BizCom chose to partner with EdgeWave, a leading web security provider since 1995.

 

EdgeWave has a proven track record of providing secure and stable security products, such as the iPrism Secure Web Gateway, ePrism Email Security, and iGuard Web Content Filter.

 

BizCom Support has migrated most customers under our domain DNS control and the balance will move shortly.  We have all customers setup that manage their own DNS.  We will be sending individual notices with your specific DNS changes that need to occur.

 

BizCom Support has worked with EdgeWave to insure that the transition from Intel Security to EdgeWave services is as painless and seamless to you, the end user, as possible.

 

There will be no interruption in email flow because no matter which spam/AV system the email is directed to it will end up on our servers.

 

Because your domain DNS is under BizCom control we are able to easily make the necessary changes. The only difference you should notice is that your daily spam notification email will come from EdgeWave instead of Intel (McAfee).

 

We have attached a user guide to help you become familiar with EdgeWave’s portal.

 

One extra note is that outbound email will continue to go out through McAfee until we have migrated all customers to EdgeWave.

 

Please let us know if you have any questions.

 

Thank you for your business,

 

BizCom Support

 


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Nov
12
Outlook Crashes After Installing Latest Windows Updates
Posted by Jay Allred on 12 November 2015 10:01 AM

Update - Microsoft has re-released KB3097877. BizCom's recommendation is to uninstall the old KB3097877, reboot, and then run Windows Update to obtain the new KB3097877. More information can be found at https://support.microsoft.com/en-us/kb/3097877.

BizCom Support has learned that one of the most recent Windows Updates (KB3097877) causes Outlook to lock-up.

Below are our recommendations for resolving this issue:

  • Uninstall KB3097877 by doing the following:
    • Go to the Windows Control Panel
    • Click on Programs and Features (Windows 7/8)
    • On the left side click on View installed updates
    • In the search box in the top right type in KB3097877
    • Click on KB3097877 and click Uninstall
    • Click through the uninstall steps
  • If you do not want to uninstall KB3097877 the only option is to use Outlook Web App

We will update this News once we learn of a fix from Microsoft.

Thank you for your business!

BizCom Support

 


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Oct
30
IMPORTANT - Intel Security Announcement
Posted by Don Rodger on 30 October 2015 09:41 AM

Intel Security (formerly McAfee SaaS, formerly MXlogic) made an announcement that several of their services will be discontinued. BizCom has used these products for many years to provide various services, including:

  • Email Protection
  • Email Encryption
  • Email Archiving
  • Web Protection
  • Click Protection
  • SaaS - Browser Protection and Content Filtering
  • SaaS - AntiVirus/Anti-Spyware Protection
  • SaaS - Firewall Protection

This message is to assure that we have the situation under control. We are actively working with several vendors to identify the best product to replace these services. As part of our continued service improvements, and our already planned service migrations, we will ensure that if you subscribe to any of the services, you will be migrated to a service of equal or higher quality.

Regular communication will be posted on our support website about these service changes. Please be sure to visit https://support.bizcomweb.com for all future communication regarding service replacement and system migrations.  

If you receive this notification, you are on the list of customers affected by this change. If you are responsible for other organizations that you would like to receive this notice, please add them to the support website so they can view continuous updates regarding this change. If you want to remove yourself from our mailing list, click the manage subscription button below.


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Oct
26
Outlook for Mac and El Capitan Compatibility Issues
Posted by Jay Allred on 26 October 2015 10:03 AM

BizCom Support has confirmed that there are known compatibility issues between Outlook 2011 for Mac and Outlook 2016 for Mac and OS X El Capitan.

BizCom Support recommends that you refrain from upgrading to OS X El Capitan until Microsoft and Apple have resolved the issues.

For more information please visit the following sites:

https://support.microsoft.com/en-us/kb/3098396

https://support.apple.com/kb/DL1845?locale=en_US

Thank you,

BizCom Support


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