RSS Feed
Latest Updates
Oct
5
Linux Server Issues - WordPress Site Hosting
Posted by Don Rodger on 05 October 2017 12:13 PM

We are experiencing WordPress issues and our engineers are working quickly to resolve the them. In the interim, some of the WordPress websites may be down as we continue looking for a resolution to the problem.

Thank you for being patient as we work to resolve the issue.

 

 

 

 

 


Read more »



Sep
27
DNS Outage
Posted by Don Rodger on 27 September 2017 11:25 AM

We are currently experiencing a DNS outage that is effecting our data centers. Our engineers and our vendor engineers are working to resolve the issue.

We will post an update once the services are back online.

Customers that are using hosted exchange product that is disconnected are in emergency mode.  The emails are being spooled at Edgewave and our continuity product is engaged. 

If you login to edgewave at bizcom.redcondor.net with your normal email address and password, there is are a few new options.

·         Inbox

·         Delete

·         Compose

·         Reply

·         Replyall

·         Forward

·         download message

·         print message.

 You can use these options for the time being to send and receive mail

Thank you for your patience,

BizCom Support Team

 

 


Read more »



Apr
19
Intermittent Outbound Email Delays
Posted by Jay Allred on 19 April 2017 09:59 AM

**UPDATE**

A little after 10am EST EdgeWave resolved the issue and the outbound email queues are flowing normally now.

BizCom Support

 

BizCom Support has been monitoring an intermittent outbound email issue this morning.

The source of the problem is with EdgeWave, our anti-spam/av protection provider.

EdgeWave Support is aware of the issue and is currently working to return outbound email flow to normal conditions.

We apologize for the inconvenience.

BizCom Support


Read more »



Aug
1
Migration from McAfee to EdgeWave
Posted by Don Rodger on 01 August 2016 03:56 PM

PLEASE READ THIS MESSAGE IN ITS ENTIRETY!

We have provided over the last 6 months several notices indicating that this critical change is coming.  We are now at the time that YOUR IMMEDIATE ACTION IS REQUIRED to ensure your ability to send and receive email!

(If you already receive spam notification reports from EdgeWave you can disregard this message.) 

Intel Security (formerly McAfee SaaS, formerly MXlogic) made an announcement that several of their services will be discontinued by the end of 2016. BizCom has used these products for many years to provide various services, including:
Email Protection
Email Encryption
Email Archiving
Web Protection
Click Protection
SaaS - Browser Protection and Content Filtering
SaaS - AntiVirus/Anti-Spyware Protection
SaaS - Firewall Protection

After testing several possible replacement Email Spam/AV systems BizCom chose to partner with EdgeWave, a leading web security provider since 1995. EdgeWave has a proven track record of providing secure and stable security products, such as the iPrism Secure Web Gateway, ePrism Email Security, and iGuard Web Content Filter.  BizCom Support has worked with EdgeWave to ensure that the transition from Intel Security / McAfee SaaS to EdgeWave services is easy as simple as possible for your users.

If you are still receiving spam messages from McAfee/ Intel that means your DNS records have NOT been change and requires your immediate action by you or your technical team.

Please see the 3 steps below, BizCom requests that you make these changes AS SOON AS POSSIBLE..

(1) If you wish someone in your Company to have administrator access to manage your users within your organization, in the new Edgewave Portal, we will need the email address for each administrator.  Each administrator login for your company will control all of your users. Please reply to this ticket with the email addresses that should be granted administrator access.

(2) MX Record Changes

IF YOU ARE STILL ON MCAFEE, THESE INCORRECT RECORDS NEED TO BE CHANGED:

Priority 10            yourdomain.com.inbound10.mxlogicmx.net.
Priority 10            yourdomain.com.inbound10.mxlogic.net.

BELOW ARE YOU NEW EDGEWAVE MX RECORDS.  (note: where it says yourdomain.com, you should put your domain name with your appropriate extension… i.e  .com, .net, .org, .edu, .info…..)

Priority 10            yourdomain.com.mx1.bizcom.rcimx.net.
Priority 20            yourdomain.com.mx2.bizcom.rcimx.net.
Priority 30            yourdomain.com.mx3.bizcom.rcimx.net.
Priority 40            yourdomain.com.mx4.bizcom.rcimx.net.

(3) SPF Record Changes

SPF Records are designed to help your mail flow to your intended user, and the mail system knows the mail is originating from a valid source.

Below is your new SPF Record
v=spf1 ip4:208.80.200.0/21 ip4:199.16.185.64/27 include:mymailportal.net ~all

(Note if you are using any 3rd party services, such as a CRM or email blast service, their records also need to be included in the record above.  If you need help in constructing the record please let us know.)

 

If you would like us to make these changes for you, you must provide login access (user name and passwords and well as the URL[website] for access) information to your company that manages your domain.  This could be the domain registrar, but it can also be your website hosting company.

As far as the spam/AV service goes, the biggest difference your users will notice is that their daily spam notification email will come from EdgeWave instead of Intel (McAfee).

We have created a KB article and attached a user guide to help you become familiar with EdgeWave’s portal. Feel free to pass it along to your users.

https://support.bizcomweb.com/index.php?/Knowledgebase/Article/View/146/2/intel-discontinuing-spamav-service---edgewave-migration-instructions

Many customers have BizCom manage their DNS as an additional service.  For these customers we have already made the necessary changes.

Please let us know if you have any questions.
 
Thank you for your business.


Read more »



Nov
12
Outlook Crashes After Installing Latest Windows Updates
Posted by Jay Allred on 12 November 2015 10:01 AM

Update - Microsoft has re-released KB3097877. BizCom's recommendation is to uninstall the old KB3097877, reboot, and then run Windows Update to obtain the new KB3097877. More information can be found at https://support.microsoft.com/en-us/kb/3097877.

BizCom Support has learned that one of the most recent Windows Updates (KB3097877) causes Outlook to lock-up.

Below are our recommendations for resolving this issue:

  • Uninstall KB3097877 by doing the following:
    • Go to the Windows Control Panel
    • Click on Programs and Features (Windows 7/8)
    • On the left side click on View installed updates
    • In the search box in the top right type in KB3097877
    • Click on KB3097877 and click Uninstall
    • Click through the uninstall steps
  • If you do not want to uninstall KB3097877 the only option is to use Outlook Web App

We will update this News once we learn of a fix from Microsoft.

Thank you for your business!

BizCom Support

 


Read more »




BizCom Web Services, Inc., Copyright© 2015, All Rights Reserved  -  Main: (866) 253-4316 | Fax: (919) 855-8856 | sales@bizcomweb.com