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Mar
12
Web Server Upgrades
Posted by Don Rodger on 12 March 2015 10:56 AM

We are currently migrating websites from our older web servers to new servers in our Michigan data center. We do not expect any downtime during this migration.

If your DNS is hosted with BizCom, there is nothing that needs to be done on your end. However, if you have internal DNS that has a hardcoded IP address pointing to your website, you will need to change your wildcard and www records to point to the new IP address which is 208.64.38.135.

If you control your DNS, you will need to update your DNS records. We will contact you about this should we find that BizCom does not host your DNS.

This migration will happen over the course of the next few months as we continue to upgrade our systems and services.

If you have any questions, please open a support ticket at https://support.bizcomweb.com or call our main number at 919-855-8399.

Thank you for choosing BizCom Web Services.


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Feb
26
Inclement Weather Support Notice
Posted by Jay Allred on 26 February 2015 09:35 AM

Due to inclement weather in Raleigh, NC the phone lines at BizCom's main office are down. If you need support today please open a support ticket via the support site and we will respond to you as soon as possible. Please note, no hosted services are affected by the inclement weather at this time.

Thank you for your business!

BizCom Support


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Jan
27
Migrating Websites to New Data Center
Posted by Don Rodger on 27 January 2015 01:57 PM

BizCom has completed the design of our new web hosting network in our new (and secondary) themMichigan Data Center. This new network utilizes the latest in Cisco and EMC technologies and provides enhanced security, full redundancy (clustered servers) faster speeds and the latest Microsoft server technology  (Windows 2012R2 and SQL Server 2014).

We will be moving websites in stages. For most customers, there is nothing that needs to be done on your end. For customers that manage their own domain names, we will open a support ticket to let you know the DNS settings so you can update your domain's DNS wildcard and A record.

During this migration, we will transfer the last two years worth of server-side statistics to the new systems. If you would like to keep statistics older than January 1, 2012, let us know by Febuary 16th, 2015 so we can build this into your migration plan.

If you have a CMS that was built prior to 2010, we will need to discuss an upgrade path with you because the older technology doesn't work on our newer systems.

If you have any questions or concerns, please open a support ticket at https://support.bizcomweb.com and include the domain names for which you are inquiring.

Thank you for choosing BizCom Web Services, Inc.


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Jan
6
Linux Server PHP Upgrade
Posted by Don Rodger on 06 January 2015 01:57 PM

 

This email is to notify you of an upcoming database server upgrade. We will be upgrading MySQL from version 5.1 to version 5.5 on your server. The upgrade will take place on Monday, January 05, 2015.

 

The new version has reached a level of maturity and stability that we feel comfortable integrating it into our fleet. Based on our tests, we expect to see improved performance and stability across all servers.

 

The upgrade process consists of several steps to ensure a successful upgrade and we expect it will take up to 20 minutes to complete. During this time, the database server will be unavailable for your website. This means that any websites -- WordPress, Joomla, or any other software that depends on the MySQL database server -- will be inaccessible during the upgrade process.

 

We apologize for the downtime during the upgrade process, however, due to the sensitive nature of the upgrade, the database server needs to be offline in order for your databases to be properly upgraded and to ensure data integrity.

 

We have tested a number of scripts against the upgraded database version and all have continued to work as expected without any issues. Our testing was conducted with popular PHP scripts (WordPress, Joomla), Ruby, and Python applications.

 

If you have any issues with your websites after this upgrade, please let us know by opening a support ticket.

 

Thanks and have a great day!


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