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Aug
1
Migration from McAfee to EdgeWave
Posted by Don Rodger on 01 August 2016 03:56 PM

PLEASE READ THIS MESSAGE IN ITS ENTIRETY!

We have provided over the last 6 months several notices indicating that this critical change is coming.  We are now at the time that YOUR IMMEDIATE ACTION IS REQUIRED to ensure your ability to send and receive email!

(If you already receive spam notification reports from EdgeWave you can disregard this message.) 

Intel Security (formerly McAfee SaaS, formerly MXlogic) made an announcement that several of their services will be discontinued by the end of 2016. BizCom has used these products for many years to provide various services, including:
Email Protection
Email Encryption
Email Archiving
Web Protection
Click Protection
SaaS - Browser Protection and Content Filtering
SaaS - AntiVirus/Anti-Spyware Protection
SaaS - Firewall Protection

After testing several possible replacement Email Spam/AV systems BizCom chose to partner with EdgeWave, a leading web security provider since 1995. EdgeWave has a proven track record of providing secure and stable security products, such as the iPrism Secure Web Gateway, ePrism Email Security, and iGuard Web Content Filter.  BizCom Support has worked with EdgeWave to ensure that the transition from Intel Security / McAfee SaaS to EdgeWave services is easy as simple as possible for your users.

If you are still receiving spam messages from McAfee/ Intel that means your DNS records have NOT been change and requires your immediate action by you or your technical team.

Please see the 3 steps below, BizCom requests that you make these changes AS SOON AS POSSIBLE..

(1) If you wish someone in your Company to have administrator access to manage your users within your organization, in the new Edgewave Portal, we will need the email address for each administrator.  Each administrator login for your company will control all of your users. Please reply to this ticket with the email addresses that should be granted administrator access.

(2) MX Record Changes

IF YOU ARE STILL ON MCAFEE, THESE INCORRECT RECORDS NEED TO BE CHANGED:

Priority 10            yourdomain.com.inbound10.mxlogicmx.net.
Priority 10            yourdomain.com.inbound10.mxlogic.net.

BELOW ARE YOU NEW EDGEWAVE MX RECORDS.  (note: where it says yourdomain.com, you should put your domain name with your appropriate extension… i.e  .com, .net, .org, .edu, .info…..)

Priority 10            yourdomain.com.mx1.bizcom.rcimx.net.
Priority 20            yourdomain.com.mx2.bizcom.rcimx.net.
Priority 30            yourdomain.com.mx3.bizcom.rcimx.net.
Priority 40            yourdomain.com.mx4.bizcom.rcimx.net.

(3) SPF Record Changes

SPF Records are designed to help your mail flow to your intended user, and the mail system knows the mail is originating from a valid source.

Below is your new SPF Record
v=spf1 ip4:208.80.200.0/21 ip4:199.16.185.64/27 include:mymailportal.net ~all

(Note if you are using any 3rd party services, such as a CRM or email blast service, their records also need to be included in the record above.  If you need help in constructing the record please let us know.)

 

If you would like us to make these changes for you, you must provide login access (user name and passwords and well as the URL[website] for access) information to your company that manages your domain.  This could be the domain registrar, but it can also be your website hosting company.

As far as the spam/AV service goes, the biggest difference your users will notice is that their daily spam notification email will come from EdgeWave instead of Intel (McAfee).

We have created a KB article and attached a user guide to help you become familiar with EdgeWave’s portal. Feel free to pass it along to your users.

https://support.bizcomweb.com/index.php?/Knowledgebase/Article/View/146/2/intel-discontinuing-spamav-service---edgewave-migration-instructions

Many customers have BizCom manage their DNS as an additional service.  For these customers we have already made the necessary changes.

Please let us know if you have any questions.
 
Thank you for your business.


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Nov
12
Outlook Crashes After Installing Latest Windows Updates
Posted by Jay Allred on 12 November 2015 10:01 AM

Update - Microsoft has re-released KB3097877. BizCom's recommendation is to uninstall the old KB3097877, reboot, and then run Windows Update to obtain the new KB3097877. More information can be found at https://support.microsoft.com/en-us/kb/3097877.

BizCom Support has learned that one of the most recent Windows Updates (KB3097877) causes Outlook to lock-up.

Below are our recommendations for resolving this issue:

  • Uninstall KB3097877 by doing the following:
    • Go to the Windows Control Panel
    • Click on Programs and Features (Windows 7/8)
    • On the left side click on View installed updates
    • In the search box in the top right type in KB3097877
    • Click on KB3097877 and click Uninstall
    • Click through the uninstall steps
  • If you do not want to uninstall KB3097877 the only option is to use Outlook Web App

We will update this News once we learn of a fix from Microsoft.

Thank you for your business!

BizCom Support

 


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Oct
30
IMPORTANT - Intel Security Announcement
Posted by Don Rodger on 30 October 2015 09:41 AM

Intel Security (formerly McAfee SaaS, formerly MXlogic) made an announcement that several of their services will be discontinued. BizCom has used these products for many years to provide various services, including:

  • Email Protection
  • Email Encryption
  • Email Archiving
  • Web Protection
  • Click Protection
  • SaaS - Browser Protection and Content Filtering
  • SaaS - AntiVirus/Anti-Spyware Protection
  • SaaS - Firewall Protection

This message is to assure that we have the situation under control. We are actively working with several vendors to identify the best product to replace these services. As part of our continued service improvements, and our already planned service migrations, we will ensure that if you subscribe to any of the services, you will be migrated to a service of equal or higher quality.

Regular communication will be posted on our support website about these service changes. Please be sure to visit https://support.bizcomweb.com for all future communication regarding service replacement and system migrations.  

If you receive this notification, you are on the list of customers affected by this change. If you are responsible for other organizations that you would like to receive this notice, please add them to the support website so they can view continuous updates regarding this change. If you want to remove yourself from our mailing list, click the manage subscription button below.


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Oct
26
Outlook for Mac and El Capitan Compatibility Issues
Posted by Jay Allred on 26 October 2015 10:03 AM

BizCom Support has confirmed that there are known compatibility issues between Outlook 2011 for Mac and Outlook 2016 for Mac and OS X El Capitan.

BizCom Support recommends that you refrain from upgrading to OS X El Capitan until Microsoft and Apple have resolved the issues.

For more information please visit the following sites:

https://support.microsoft.com/en-us/kb/3098396

https://support.apple.com/kb/DL1845?locale=en_US

Thank you,

BizCom Support


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