Knowledgebase
Intel Discontinuing Spam/AV Service - EdgeWave Migration Instructions
Posted by Jay Allred on 19 October 2016 10:34 AM

PLEASE READ THIS MESSAGE IN ITS ENTIRETY!

We have provided over the last 6 months several notices indicating that this critical change is coming.  We are now at the time that YOUR IMMEDIATE ACTION IS REQUIRED to ensure your ability to send and receive email!

Intel Security (formerly McAfee SaaS, formerly MXlogic) made an announcement that several of their services will be discontinued by the end of 2016. BizCom has used these products for many years to provide various services, including:
Email Protection
Email Encryption
Email Archiving
Web Protection
Click Protection
SaaS - Browser Protection and Content Filtering
SaaS - AntiVirus/Anti-Spyware Protection
SaaS - Firewall Protection

After testing several possible replacement Email Spam/AV systems BizCom chose to partner with EdgeWave, a leading web security provider since 1995. EdgeWave has a proven track record of providing secure and stable security products, such as the iPrism Secure Web Gateway, ePrism Email Security, and iGuard Web Content Filter.  BizCom Support has worked with EdgeWave to ensure that the transition from Intel Security / McAfee SaaS to EdgeWave services is easy as simple as possible for your users.

If you are still receiving spam messages from McAfee/ Intel that means your DNS records have NOT been change and requires your immediate action by you or your technical team.

Please see the 3 steps below, BizCom requests that you make these changes AS SOON AS POSSIBLE..

(1) If you wish someone in your Company to have administrator access to manage your users within your organization, in the new Edgewave Portal, we will need the email address for each administrator.  Each administrator login for your company will control all of your users. Please reply to this ticket with the email addresses that should be granted administrator access.

(2) MX Record Changes

IF YOU ARE STILL ON MCAFEE, THESE INCORRECT RECORDS NEED TO BE CHANGED:

Priority 10            yourdomain.com.inbound10.mxlogicmx.net.
Priority 10            yourdomain.com.inbound10.mxlogic.net.

BELOW ARE YOU NEW EDGEWAVE MX RECORDS.  (note: where it says yourdomain.com, you should put your domain name with your appropriate extension… i.e  .com, .net, .org, .edu, .info…..)

Priority 10            yourdomain.com.mx1.bizcom.rcimx.net.
Priority 20            yourdomain.com.mx2.bizcom.rcimx.net.
Priority 30            yourdomain.com.mx3.bizcom.rcimx.net.
Priority 40            yourdomain.com.mx4.bizcom.rcimx.net.

(3) SPF Record Changes

SPF Records are designed to help your mail flow to your intended user, and the mail system knows the mail is originating from a valid source.

Below is your new SPF Record
v=spf1 ip4:208.80.200.0/21 ip4:199.16.185.64/27 include:mymailportal.net ~all

(Note if you are using any 3rd party services, such as a CRM or email blast service, their records also need to be included in the record above.  If you need help in constructing the record please let us know.)

If you would like us to make these changes for you, you must provide login access (user name and passwords and well as the URL[website] for access) information to your company that manages your domain.  This could be the domain registrar, but it can also be your website hosting company.

As far as the spam/AV service goes, the biggest difference your users will notice is that their daily spam notification email will come from EdgeWave instead of Intel (McAfee).

We have attached a user guide to help you become familiar with EdgeWave’s portal. Feel free to pass it along to your users.

Many customers have BizCom manage their DNS as an additional service.  For these customers we have already made the necessary changes.

Please let us know if you have any questions.
 
Thank you for your business.



Attachments 
 
 edgewave_eprism_personal-dashboard-faq for bizcom customers.pdf (577.20 KB)
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